Data protection

1. Data protection at a glance

General information

The following notes provide a simple overview of what happens to your personal information when you visit our website. Personal information is any information that personally identifies you. For detailed information on the subject of data protection, please refer to our data protection declaration listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. Their contact data are to be found in the imprint of this website.

How do we collect your data?

On the one hand, your data is collected by you communicating it to us. This may involve data that you enter in a contact form, for example.

Other data is automatically collected by our IT systems when you visit the website. These are mainly technical data (e.g. Internet browser, operating system or time of the page call). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure that the website is error-free. Other data can be used to analyse your user behavior.

What rights do you have regarding your data?

You have the right at any time and free of charge to receive information about the origin, recipient and purpose of your stored personal data. You also have the right to demand the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for this and other questions on the subject of data protection. Furthermore, you have the right to appeal to the responsible supervisory authority.

You also have the right to demand under certain circumstances the limiting of processing of your personal data. As for details please look up “Right To Object.”

Analysis tools and tools from third-party providers

When you visit our website, your surfing behaviour can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy statement. You can object to this analysis. We will inform you about the possibilities of objection in this data protection declaration.

2. General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and according to the legal data protection regulations as well as this data protection explanation.

If you use this website, various personal data will be collected. Personal data is data with which you can be personally identified. This Privacy Policy explains what information we collect and how we use it. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can be subject to security gaps. A complete protection of the data against access by third parties is not possible.

Reference to the responsible office

The responsible body for data processing on this website is:

Augenarztpraxis Lemmen & Vahdat
Blumenstraße 28
40212 Düsseldorf

phone: ++49 211-418 195 0
e-mail: praxis@lemmen-vahdat.de

The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Many data processing operations are only possible with your expressed consent. You can revoke your consent at any time. For this purpose, an informal e-mail notification to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct advertising (Art. 21 DSGVO)

If data processing is carried out on the basis of Art. 6 para. 1 lit. e or f DSGVO, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which a processing is based can be found in this data protection declaration. If you file an objection, we will no longer process your personal data concerned unless we can prove compelling reasons for the processing worthy of protection which outweigh your interests, rights and freedoms or the processing serves the assertion, exercise or defense of legal claims (objection according to Art. 21 para. 1 DSGVO).

If your personal data are processed for the purpose of direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling in so far as it is connected with such direct advertising. If you object, your personal data will no longer be used for direct marketing purposes (objection according to Art. 21 para. 2 DSGVO).

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol before your address line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion, and rectification

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, their origin and recipient and the purpose of data processing and, if applicable, a right to rectification, blocking, or deletion of this data. You can contact us at any time at the address given in the imprint for this and other questions on the subject of personal data.

Right to data transferability

You have the right to have data which we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible person, this will only be done as far as it is technically feasible.

Right of data processing restriction

You have the right to demand a restriction of processing of your stored personal data. You can contact us at any time at the address given in the imprint for this and other questions on the subject of personal data. You have the right of data processing restriction in the following cases:

  • If you deny the correctness of your stored personal data, we usually need time to check on this. For the meantime, you have the right to demand a restriction of processing of your stored personal data.
  • If the processing of your stored personal data was / is carried out unjustly, you can demand data processing restriction instead of data deletion.
  • When we don’t need your stored personal data anymore, but you need them for execution, defence or legal assertion, you have the right to demand data processing restriction instead of data deletion.
  • If you have filed an objection in accordance with Art. 21 para. 1 DSGVO, you must weigh your interests against ours. As long as it is not yet clear whose interests predominate, you have the right to demand that the processing of your personal data be restricted.

If you restricted personal data processing, these data may only – apart from storage – be processed with your consent or for legal assertion, execution, or defence of legal claims or for the protection of the rights of a third natural or legal entity or for reasons of substantial public interest of the European Union or a member state.

Right of appeal to the responsible supervisory authority

In the event of breaches of data protection law, the data subject shall have the right to lodge a complaint with the competent supervisory authority, especially in the member state of your permanent residency, your place of work or the place of the presumable breach of law. Your right of appeal persists notwithstanding of other administrative or court remedy.

3. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our practice.

Anja Gutierrez
Augenarztpraxis Lemmen & Vahdat
Blumenstraße 28
40212 Düsseldorf

phone: 0211-418 195 0
e-mail: praxis@lemmen-vahdat.de

4. Data collection on our website

Cookies

The internet pages partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called „session cookies“. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and cookies only in individual cases allow, the acceptance of cookies for certain cases or generally exclude and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies required to carry out the electronic communication process or to provide certain functions desired by you (eg shopping cart function) are processed on the basis of Art. 6 para. 1 lit. f DSGVO saved. The website operator has a legitimate interest in the storage of cookies for the technically correct and optimized provision of its services. If other cookies (such as cookies for analyzing your browsing behavior) are stored, they will be treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type and browser version
  • used operating system
  • referrer URL
  • host name of the accessing computer
  • Time of the server request
  • IP address

There is no merge of this data with other data sources.

The collection of this data is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the technically error-free presentation and the optimisation of its website – for this purpose, the server log files must be recorded.

In order to guarantee a fast and stable connection, we have outsourced the hosting to an external service provider. This processes the log data mentioned above according to our specifications. The passing on takes place due to our entitled interest according to art. 6 Abs. 1 lit. f DSGVO i.V.m. Art. 28 DSGVO.

Request by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We will not share this information without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b DSGVO if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on your consent (Art. 6 para. 1 lit. a DSGVO) and / or on our legitimate interests (Art. 6 para. 1 lit. f DSGVO), as we have a legitimate interest in the effective processing of enquiries addressed to us.

The data sent to us by you via contact requests will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. Analysis tools and advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies and the use of this analysis tool are based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analysing user behavior in order to optimize both its website and its advertising.

IP anonymisation

We have activated the function IP anonymisation on this website. As a result, your IP address will be truncated by Google within member states of the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google.

Browser plugin

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all the functions of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=en.

Opposition to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: disable Google Analytics.

For more information on how to handle user data on Google Analytics, please see the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en.

We have entered into a contract-processing contract with Google and are fully implementing the strict requirements of the German data protection authorities when using Google Analytics.

Google Tag Manager

Google Tag Manager is a solution that enables marketers to manage website tags from one interface. The Tag Manager tool itself (which implements the tags) is a cookielose domain. The tool triggers other tags, which may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.

We may ask for permission to share some product data (such as your account information) with other Google products to enable certain features, such as: For example, to simplify the addition of new AdWords conversion tracking tags. In addition, from time to time, our developers review product usage information to further optimize the product. However, we will never share such information with other Google products without your consent.

For more information, see the terms of use for this product.

Matelso

Our website uses a service provided by matelso GmbH, Stuttgart. If you call a telephone number switched for us by matelso, information on the telephone call will be transferred to a web analysis service used by us (e.g. Google Analytics). In addition, matelso reads cookies set by our analysis service or other parameters for the website visited by you, such as referrer, document path, remote user agent. The corresponding information is processed by matelso in accordance with our instructions and stored on servers in the EU. For more information, see: https://www.matelso.de/privacy. You can prevent the storage of cookies by making the relevant setting in your browser software; however, please note that you may not be able to use all of the functions of this website in their full scope in this case.